1. Introduction
Beneficial Aid LLC ("we," "our," or "us") operates the Relocation Case Management App (the "App") and the beneficialaid.com website (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App and Site. Please read this policy carefully. By using the App or Site, you consent to the practices described in this Privacy Policy.
2. Information We Collect
Personal Information
When you create an account or use the App, we may collect your name, email address, phone number, and professional credentials. This information is provided voluntarily and is necessary for the App's core functionality.
Usage Data
We automatically collect certain information when you use the App, including device type, operating system version, app version, IP address, and usage patterns. This data helps us improve the App's performance and user experience.
Location Data
With your permission, the App may collect precise location data for field inspection check-ins and GPS-enabled features. You can disable location services at any time through your device settings.
Photos and Media
The App may request access to your device camera and photo library for inspection documentation purposes. Photos taken within the App are stored securely and associated with the relevant case records.
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve the App's functionality
- Process and manage case records and field inspections
- Send you technical notices, updates, and support messages
- Monitor and analyze usage trends to improve user experience
- Comply with legal obligations and enforce our terms
4. Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share information in the following circumstances: with service providers who assist in operating the App (subject to confidentiality agreements); when required by law, regulation, or legal process; to protect the rights, property, or safety of Beneficial Aid LLC, our users, or the public; or in connection with a merger, acquisition, or sale of assets.
5. Data Security
We implement industry-standard security measures to protect your information, including encryption of data at rest and in transit, role-based access controls, and regular security audits. However, no method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time by contacting our support team.
7. Children's Privacy
The App is not intended for use by individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.
8. Your Rights
Depending on your jurisdiction, you may have the right to access, correct, or delete your personal information; object to or restrict certain processing; and request data portability. To exercise these rights, please contact us using the information provided below.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the App after changes are posted constitutes acceptance of the updated policy.
10. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us: